To provide you with the highest quality products and services, we collect relevant data through interactions with you, other customers, and from other channels. We respect your privacy and have implemented necessary measures to ensure that your personal information is handled securely, confidentially, and responsibly.
This Privacy Policy aims to explain how we collect, use, and protect your information, as well as the choices you have regarding the use of your information. As our website evolves and technology advances, this Privacy Policy may be updated. Therefore, we recommend you review it regularly to stay informed of any changes.
How We Protect Your Information
On the Homey Pet website, any personal information and online payment details you provide are transmitted via secure servers using encryption. We are committed to handling your personal data with a high standard of security and have implemented the following measures to protect your information:
- Limiting the number of personnel who have access to our database servers;
- Using electronic security systems and password protections to prevent unauthorized access;
- Employing Secure Sockets Layer (SSL) encryption technology to ensure the safety of your data during transmission.
Information We Collect and Its Use
Device Information
When you visit our website, we automatically collect certain device information, including your web browser, IP address, time zone, and data stored in cookies on your device. We also collect information about the pages you view, the products you browse, and how you interact with the website. This data helps us analyze website performance and optimize the user experience.
We collect device information through the following technologies:
- Cookies: Data files stored on your device or computer, often containing an anonymous unique identifier;
- Log Files: These track actions on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and time stamps;
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the website.
Order Information
When you make or attempt to make a purchase on our website, we collect personal information, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is used to process your order, arrange shipping, and send invoices and order confirmations.
Authorization to Use Personal Information
By registering an account or providing personal information on our website, you consent to Homey Pet collecting and using your name, phone number, and address. This information is used for future order processing and potential marketing efforts, such as sending promotional offers, product recommendations, or event notifications. We are committed to not misusing or sharing your personal information unnecessarily and will always provide you with the option to opt-out.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- Order Processing: To handle your payment information, arrange delivery, and provide invoices and order confirmations;
- Customer Communication: To contact you as needed to resolve order-related issues or provide post-sale support;
- Fraud Prevention: To screen for potential fraudulent activity using device information and enhance website security;
- Marketing and Advertising: To offer relevant product advertisements and promotional information tailored to your preferences. We may use your name, phone number, email address, and purchase history to customize related marketing campaigns.
How We Share Your Personal Information
We may share your personal information with the following third parties to help operate our website and provide better services:
- Payment Processors: We share your order information with payment processors to complete your payment transactions;
- Logistics Providers: We share your shipping address with delivery partners to ensure timely delivery of your orders;
- Marketing Partners: We share information with marketing partners to analyze customer behavior and optimize advertising and promotional activities.
Additionally, if required by law (such as in response to a subpoena or court order), we may share your personal information to protect our legal rights or comply with legal obligations.
Behavioral Advertising
To provide you with more relevant advertising content, we may share your personal information with advertising partners. These advertisements may appear on third-party platforms, such as social media or other websites. You can adjust your ad preferences and opt out of targeted advertising at any time.
Data Retention
We will retain your order information unless you request its deletion. This information will be maintained as part of our records and periodically reviewed for accuracy.
Your Rights and Choices
As a Homey Pet customer, you have the following rights:
- Access and Correction: You have the right to access and request correction of any inaccurate personal information we hold about you;
- Deletion of Information: You may request that we delete your personal information at any time, and we will handle your request in accordance with legal requirements;
- Opting Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt out by clicking the “Unsubscribe” link in the email or by replying "STOP" to a marketing text message.
Do Not Track Signals
When we receive a "Do Not Track" signal from your browser, the Homey Pet website does not change its data collection or usage practices. We respect your privacy in accordance with this Privacy Policy.
Children’s Privacy
Homey Pet's website is not intended for individuals under the age of 16. If we discover that a child under 16 has provided personal information, we will immediately delete that information and take steps to protect their privacy.
Data Security
We implement reasonable technical and administrative measures to safeguard your personal information against loss, misuse, or unauthorized access. Our security measures are regularly reviewed and updated to ensure their effectiveness.
Changes to the Privacy Policy
As our business evolves or legal requirements change, we may update this Privacy Policy. All changes will be promptly posted on this page, and we encourage you to review it regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or need further information, please contact us at:
Email: customerservice@homeypet.com